Social visit guide for families and friends

COVID-19 is a serious threat to the health and safety of all residents in long-term care. That’s why Island Health has implemented significant measures, including visitation restrictions, to limit the spread of COVID-19 at The Views and other long-term care homes across Vancouver Island.

In-person social visits

Who can be an in-person social visitor?

  • Per Island Health’s protocol, each resident can only have one designated visitor.
  • The decision of the designated visitor must be made in collaboration with the care team, resident/family or temporary substitute decision maker.
  • The designated visitor cannot be a child under the age of 18.

Preparing for an in-person social visit

  • Prior to attending a visit, you must screen yourself with the BC Self-Assessment Tool, and cancel the visit if your screen is positive.
  • Ensure staff at The Views have your up-to-date contact information (phone number or email) for public health contact tracing.

How to book a visit

  • Visits are available every day from 10 am to 3:30 pm.
  • Visits must be booked in advance, from Monday to Friday, through our Visitation Supervisor at 778-431-0280 ext. 68788. Please let us know if you need to cancel so we can give your time slot to another resident in waiting. To cancel on weekends, call the Activity Office at 778-431-0280 ext. 68789.
  • Visit times can range from a few minutes to 90 minutes. Please let us know if there is a special event you wish to celebrate (e.g. birthday or anniversary). We can help facilitate something special.

Process for in-person social visits

  • Our screeners will meet you at the screening desk, ask if you have any COVID-19 symptoms, and take your temperature to check for a fever. You will be expected to practice strict hand hygiene, physical distancing and respiratory etiquette. This will be outlined at the screening desk.
  • You must wear appropriate personal protective equipment as directed by staff (medical-grade masks will be provided). Homemade or other masks you bring in are not permitted. Masks must be worn inside the building at all times. You can remove your mask if the visit is outdoors and you maintain a physical distance of two metres.
  • Staff will bring the resident to and from the visit location at the beginning and end of each visit.
  • Giving a hug, embracing, kissing and holding hands is allowed as long as strict hand hygiene, appropriate respiratory etiquette and a mask is worn.

What you can bring

  • There are no restrictions for families who want to bring gifts, flowers and food, provided:
    • Food (from home or restaurants) is brought in a container with a wipeable surface
  • Pets can be brought in by a designated visitor during the visit, provided the pet is not ill and:
    • The pet visit is restricted to the resident they are visiting only

Where you can go

  • Residents cannot be taken offsite during a visit. Residents can go on a walk (with the designated visitor) as long as they stay within an observable distance from the visitation site. The Visitation Assistants are available to point out the safe areas for a walk.
  • Visitors must sanitize their hands when leaving the visit location and after removing their mask at the exit of the visit location.

___________________________________________

Window visits

Who can be a “window visit” social visitor?

  • The restrictions for window visits are less strict. All family and friends can book a window visit, the only limiting factor is space.
  • Each window visit is limited to six people at a time for safety reasons.

How to book a visit

  • Window visits are available every day from 10 am to 3:30 pm.
  • Visits must be booked in advance through our Visitation Supervisor at 778-431-0280 ext. 68788. Please let us know if you need to cancel so we can give your time slot to another resident in waiting. To cancel on weekends, call the Activity Office at 778-431-0280 ext. 68789.
  • Visits can range from a few minutes to 90 minutes.

Process for window visits

  • Please sign in to ensure staff at The Views have your up-to-date contact information (phone number or email) for public health contact tracing.
  • You can go directly to the window visit location and wait for the Visitation Assistant. If you’re not sure where the window visit location is, please ask the screening desk for directions.
  • Please wait until other window visitors have finished their meeting and the area has been sanitized. The Visitation Assistant will let you know when the visitation area is ready for you.
  • Staff will bring the resident to and from the visit location at the beginning and end of each visit.
  • Staff will set residents up with a headset and phone, and provide you with the phone number to call. Please bring your mobile phone so you can connect with your family member or friend inside the window.

What you can bring

  • There are no restrictions regarding family who want to bring gifts, flowers and food, provided:
    • Food is brought in a container with a wipeable surface (home-made and takeout food is permitted).
    • Staff sanitize the container and bring it inside to the resident (food can be dropped off at the screening desk to be delivered to residents’ rooms as well).
  • Pets can be brought to the window by visitors during the visit.

___________________________________________

Other extenuating circumstances

Visits with residents who have mobility challenges or any other extenuating circumstances will be assessed individually by the Nursing Care Management Team.

Thank you in advance for following our guidelines that will help to keep you, our residents and our staff safe.

________________________________________________

Contact us

For any questions or concerns, please contact:

Brenda Phillips
Director of Resident Lifestyles and Community Programs
Phone: 778-431-0281
Email: brenda.phillips@cvviews.ca

Marie Ellis
Assistant Director of Care
Phone: 778-431-0260
Email: marie.ellis@cvviews.ca