Social Visitation

As announced on June 30, 2020, by the Minister of Health and Provincial Health Officer, we are now permitted to allow social visits by a single, consistent, designated visitor.

After four months of separation, we are delighted to facilitate more access for families and caregivers at The Views. We know how important family visits are for our residents and we have been happy to witness many happy reunions since visitations started up again. Because our staff have become like extended family – especially during the restrictions on family and caregiver visits – everyone has been cherishing these special moments.

However, given the vulnerability of our residents, we need to take a cautious approach and ensure all safety practices are followed. Please review the below information and contact us if you have any questions.

Social Visitation Process

When social visits will start

Effective July 15, 2020, The Views is able to provide social visitation for one designated family member or friend with residents.

The visitation policy will be reassessed by the Provincial Health Officer in August, and we are hopeful it can be expanded to safely include other family members or friends.

Hours for social visits

Currently we are only able to facilitate social visiting Monday through Friday from 10:00 a.m. to 3:30 p.m. but we hope to be able to expand to weekends as operational workload allows.

Process for scheduling visitations

Being mindful of your loved one’s wishes, please identify your designated visitor to our Scheduling Supervisor Megan Jones. Once the designated visitor is identified, no changes can occur.

All visits need to be booked in advance through our Scheduling Supervisor:

Where social visits will take place

Social visitations will take place in the front foyer entrance to the former St. Joseph’s Hospital Acute Building. This is adjacent to the coffee shop, which has now re-opened. Please refrain from parking in the gravel lot adjacent to the Thrift Store.

We have identified the foyer as a large indoor location that will allow for adequate social distancing and accommodate for variable weather.

This area will also enable several visits to occur at once, which will create more visiting opportunities.

When you arrive

You will:

  • be screened for symptoms of COVID-19
  • have your temperature checked
  • sign in
  • be provided with a medical-grade mask

Those presenting with symptoms, in self-isolation or quarantine will not be allowed to visit.

Before, during and after each visit

  • thoroughly clean your hands before and after each visit
  • during your visit, maintain a distance of two arm lengths (two metres) your loved ones and others

As the pandemic situation evolves, we will adjust our process as necessary, keeping the safety and emotional wellbeing of our residents and staff foremost in mind.

Other visitation options

Window and virtual visits

Window and virtual will continue to be available, and arrangements for these can be made through our Scheduling Supervisor Megan Jones:

Multiple family members are welcome to visit with their loved one at the window.

Other extenuating circumstances

Visits with residents who have mobility challenges or any other extenuating circumstances will be assessed individually by the Nursing Care Management Team.

Essential visits

Essential visit protocols will remain the same. We do not consider essential and social visiting as the same.

Thank you in advance for following our guidelines that will help to keep yourself, our residents and our staff safe.

Contact us

For any questions or concerns, please contact:

Brenda Phillips

Director of Resident Lifestyles and Community Programs

Phone: 778-431-0281


Marie Ellis

Assistant Director of Care

Phone: 778-431-0260